How homecare works

How homecare works

Home care is the provision of a range of care and support services delivered to a person, including older people, in their own home.  The following steps are involved in arranging for homecare for yourself or a loved one:

1
Call us, or complete our Contact Us form and we’ll call you back when it suits you.
2
We discuss your needs by phone. We know from experience that the best first step is a conversation about your specific situation.
3
We carry out a Care Consultation with you. This is a no-obligation, completely free visit, during which our Nurse Manager will offer advice and resource information and assess risks to health and wellbeing. The Care Consultation normally takes place in the home, or in the hospital if this is relevant. Either way we encourage family members to attend and contribute to this stage where possible.
4
We develop a Care Plan for your approval. The Care Plan includes carer responsibilities, proposed weekly schedule and potential cost. The Care Plan is tailored and timed to introduce homecare to the individual client in the most appropriate and effective way.
5
We introduce you to the carer we have selected for you, once you have decided to proceed. We will have given a lot of thought to the most suitable carer for you or your loved one, taking into account the client’s likes and personality, interests and hobbies. But if the “match” isn’t right we will immediately move to select an alternative carer.
Once the homecare service is up and running, you can monitor every visit made and scheduled using our online Caretracker service. There is no extra charge for this service.

Also, our Care Manager will visit the home regularly to make sure everything is happening as it should, and to re-assess the client’s needs.

Talk to us on 01 230 0020