Why Choose Heritage?
Our Carers
The quality of our service is completely dependent on the quality of our carers. We rigorously select and train our Carers, and we look after them while they are working for us so that they are free to concentrate on providing friendly, trustworthy and personalised homecare to you or your loved one.
Continuity of Care
We understand that it’s important that you or your loved one receive visits from the same carer or carers if all possible. Because we deliver homecare to South Dublin only, this means that we can achieve this aim. We also make a commitment to keeping clients and carers together for as long as possible once they are happy with each other.
Expertly managed
We are a local Nurse led service with a wealth of Industry experience and many years of service in South Dublin. We know all of our customers by name and we can respond to each one’s needs as required.
Our Quality Standards
We are on the HSE’s panel of Approved Service Providers for Dun Laoghaire and Dublin South East. In advance of being appointed onto the approved panel, all of our standards and procedures, as well as our Carer Training Modules and policies, were examined and passed by a cross-functional HSE Assessment Team.
Furthermore, we are members of Home and Community Care Ireland, the industry association for Private Home Care. All HCCI members adhere to a strict code of conduct based on international best practice guidelines, and our standards are rigorously audited by an independent auditor as a condition of our membership.
The transparency of our service
Through our location tracking function linked to our carer App, we can view when carers log in and out of their clients’ homes. This provides peace of mind for our clients and their families, and adds extra reassurance for those who may be alone and most vulnerable.
Meet The Team
Operations
Diane Mahon
Director of Operations
Diane Mahon
Director of Operations
A Registered Nurse specializing in Intellectual Disabilities, Diane also holds a Professional Diploma in Leadership and Management. Her career has spanned both public and private sectors across Ireland and Australia, giving her a well-rounded perspective on quality care delivery.
Diane is deeply committed to enhancing the lives of clients and takes great pride in supporting the office and care teams who make this possible. Her leadership is driven by a passion for homecare, a focus on service quality, and a strong belief in fostering trust, loyalty, and respect within her teams.
Janie Van Wyk
QSC Manager
Janie Van Wyk
QSC Manager
Isabelle Melgaço
Senior Operations Manager
Isabelle Melgaço
Senior Operations Manager
Originally qualified as a nurse in Brazil, Isabelle holds a Master’s Degree in Healthcare Management and postgraduate qualifications in Strategic Management, Public Management, and Medical Law. Having worked in both the public and private healthcare sectors in Ireland, she brings a deep understanding of service delivery, workforce planning, and operational efficiency within community-based care.
Isabelle is passionate about supporting her teams, fostering a positive and collaborative workplace culture, and continuously improving how services are organised and delivered. Her leadership is guided by values of commitment, teamwork, and respect, ensuring both clients and carers receive the highest level of support.
Rachel Bourke
Client Services Manager
Rachel Bourke
Client Services Manager
Amanda Ronayne
Finance Administrator
Amanda Ronayne
Finance Administrator
Dun Laoghaire Office
Janet Drury
Office Manager
Janet Drury
Office Manager
Gemma Godfrey
Senior Care Manager
Gemma Godfrey
Senior Care Manager
Robert Greenan
Care Manager
Robert Greenan
Care Manager
Danielle Dempsey
Care Coordinator
Danielle Dempsey
Care Coordinator
Donna O’Brien
Quality Manager
Donna O’Brien
Quality Manager
Danielle Forsyth
Quality Compliance Officer
Danielle Forsyth
Quality Compliance Officer
Sandyford Office
Dee Odubayo
Senior Care Manager
Dee Odubayo
Senior Care Manager
Tadhg Deevy
Care Coordinator
Mariana Gordo
Care Manager
Mariana Gordo
Care Manager
Seána O’Neill
Quality Manager
Seána O’Neill
Quality Manager
We are approved HSE home care services providers. Care assistants are fully trained, reference checked, insured and Garda Vetted and work in strict adherence to our policies, procedures and guidelines.


